Closing the Loop in the Product Lifecycle
Ensure customer satisfaction, loyalty, long-term business success, and providing critical feedback to improve future offerings
After-Sales & Services –
Supporting Customers Post-Purchase!
Collaboration
The customer interactions provide valuable insights into product performance, common issues, and areas for improvement—feedback that can guide R&D and Engineering in refining products. Services like spare parts supply, extended warrranties, and maintenance contracts also often provide stable, recurring income with high profit margins.
3D in Services
3D data supports maintenance and repairs by providing detailed visualizations of parts and assemblies. Significantly improve service quality due to faster troubleshooting and maintenance, remote assistance, improved spare parts management, enhanced training and predicitive maintenance to name a few.
Revolutionizing After-Sales & Maintenance with 3D Data
instant3Dhub revolutionizes after-sales and services by enabling precision, proactive maintenance, and customer-centric solutions:
Technicians can visualize problems in 3D, pointing issues spatially on machines and receiving step-by-step instructions for repairs, reducing downtime and errors.
New Interactive 3D applications enable remote collaboration between field technicians and experts ensuring clear communication and faster resolution of complex issues, even across locations.
3D data allows quick identification of required parts by linking models to spare part catalogs, avoiding incorrect orders and unnecessary delays.
Virtual 3D models are used for customer and technician training, improving understanding of equipment operation and reducing first-time errors.
Finally, when paired with IoT data, 3D models help monitor equipment health, anticipate failures, and schedule preventive actions, extending product lifespans.