Closing the Loop in the Product Lifecycle
Ensure customer satisfaction, loyalty, long-term business success, and providing critical feedback to improve future offerings
After-Sales & Services –
Supporting Customers Post-Purchase!
Collaboration
The customer interactions provide valuable insights into product performance, common issues, and areas for improvement – feedback that can guide R&D and Engineering in refining products. Services like spare parts supply, extended warrranties, and maintenance contracts also often provide stable, recurring income with high profit margins.
3D in Services
3D data supports maintenance and repairs by providing detailed visualizations of parts and assemblies. Significantly improve service quality due to faster troubleshooting and maintenance, remote assistance, improved spare parts management, enhanced training and predicitive maintenance to name a few.
Revolutionizing After-Sales & Maintenance with 3D Data
instant3Dhub revolutionizes after-sales and services by enabling precision, proactive maintenance, and customer-centric solutions:
Technicians can visualize problems in 3D, pointing issues spatially on machines and receiving step-by-step instructions for repairs, reducing downtime and errors.
New Interactive 3D applications enable remote collaboration between field technicians and experts ensuring clear communication and faster resolution of complex issues, even across locations.
3D data allows quick identification of required parts by linking models to spare part catalogs, avoiding incorrect orders and unnecessary delays.
Virtual 3D models are used for customer and technician training, improving understanding of equipment operation and reducing first-time errors.
Finally, when paired with IoT data, 3D models help monitor equipment health, anticipate failures, and schedule preventive actions, extending product lifespans.
Real Results from Leading Industry Players
See how our customers use instant3Dhub to solve complex 3D challenges, and get measurable results across teams.
"Digital Machine File" at TRUMPF for on-demand visualization of 150.000 machines
August 10th, 2022 - Digital twin as starting point for data-based services at TRUMPF: We are happy to support Trumpf on their digitalization journey by streaming 3D data to the "point of service" with instant3Dhub.
Porsche turns to 3D and AR to raise service to the next level
May 10th, 2022 - Porsche decided to use the original CAD data of the new Taycan for the world’s first workshop solution using realtime 3D and Augmented Reality (AR). Bringing the Digital Twin to the workshop, interactive step-by-step procedures speed up and ease s...
instant3Dhub for the industrial metaverse – Siemens LDA and 4Soft present their joint vision
July 17th, 2023 - Check out the joint partner presentation from Siemens LDA and 4Soft at prostep ivip Symposium 2023, Stuttgart: Instant 3D for the Industrial Metaverse - Collaboration across the Entire Product Lifecycle.